Mending Healthcare in America 2020: New Survey Results

Welcome to our latest healthcare survey results. The survey reveals attitudes of different healthcare professionals, perceived breakdowns and risks in the healthcare system, and preferred actions over the next few years to make it better.

The independent survey, commissioned by Wolters Kluwer, involved nearly 2,000 consumers, nurses, doctors and healthcare executives in the U.S. In 2020 and an election year, the health survey identifies the top trends that will shape priorities over the next few years – for care teams, hospital leaders, health systems and consumers.

Next-Generation Nurses: Empowered + Engaged

Mending Healthcare in America 2020: Consumers + Costs | Wolters Kluwer Health Survey

This independent survey took place well before the advent of the global COVID-19 pandemic. It and current day challenges paint a picture that is sobering. The nurse shortage and present day challenges could potentially mean an accelerated loss of expert knowledge, nurses leaving the profession or transitioning to advanced practice, and shifts to a newer workforce of nurses of a different mindset.

The research also examines how next-generation nurses differ from their experienced counterparts (those practicing 10 years or more) in attitudes, beliefs and priorities for the future. The findings serve as a wake-up call for industry as we navigate the rapidly transitioning nurse workforce.

Consumers + Cost: Rising Concerns for Providers and Patients

Mending Healthcare in America 2020: Consumers + Costs | Wolters Kluwer Health Survey

More people now think like healthcare consumers and are making decisions based on costs and care because they are paying more than ever before. According to this survey published by Wolters Kluwer, 73% of those surveyed in the US will consider healthcare a main factor when they vote in 2020.

Hospital leaders, those on the front lines of care, and consumers are making hard decisions and assessing their priorities in light of healthcare policies and rising costs. No hospital or health system can afford inaction or to ignore increasingly savvy consumers trying to manage their own health.

Key Takeaways

Variations in care and cost is a global epidemic.

The survey reveals almost everyone who comes into contact with the healthcare system knows that differences in care and costs exist depending on location, health system or even department within the same hospital.

Consumers, hospital executives, physicians and nurses identify substantial differences in costs and in the ways that healthcare is delivered.

98% of respondents to our health survey

98% of all respondents agree that there are variations across locations, health systems and even among departments in the same hospital.

When people recognize that differences in care and cost exist, they make hard choices.

Consumers

78% of respondents to our health survey

Consumers are willing to shop around for better care: 78% are likely to travel past the hospital closest to them to one farther away that has a better reputation.

43% of respondents to our health survey

43% have not moved forward with medical treatment such as a procedure, medication and/or therapy, because of a lack of trust in the care they were getting.

Providers

79% of respondents to our health survey

The majority of physicians and nurses (79%) say the cost to the patient influences the treatment choices or recommendations the provider makes.

Doctor reviewing patient records on a mobile device

Beyond the financial impact of variability, differences in care create risks for patients and for hospitals & health systems.

Those who know healthcare best – the people working inside the system day-to-day – were asked to rank the greatest potential risks posed.

Here is what topped the list:

1) Patient gets sub-optimal treatment or the wrong treatment and/or medications because of incomplete or incorrect information.
2) Care teams are not aligned on best care approach or management for the patient.
3) The impact of a poor patient experience.

Consumers see these variations in care caused by loss, omission or failure to share information. These lead to mistakes in treatment and medications, and costly misalignment of the care “team” on the best approach to treat the patient.

Perception of artificial intelligence (AI) and technology in future healthcare.

The hospital C-suite has a unique vantage point of the care divide across the hospital or health system.

How do they, as well as clinicians and consumers surveyed feel about whether it will fill some of the gaps?

Download the full survey report to learn more

Root Causes of Variability

"Why are doctors and nurses thinking about costs? I think as front line caregivers we are trying to be stewards of the system for costs, but we’re not always armed with enough information. If we already have that piece of information, we can provide choices and alternatives. We could be much more transparent with prices."

Dr. Peter Bonis,
Chief Medical Officer of Clinical Effectiveness,
Wolters Kluwer, Health

Doctor discussing treatment options with a patient

Looking for Additional Insights? Download our Exclusive Reports

Next-Generation Nurses: Empowered + Engaged

Mending Healthcare in America 2020: Consumers + Costs | Wolters Kluwer Health Survey

Nurses are the true heroes who risk everything to be on the front lines of patient care. They bring not only care but also hope to patients in need. And today, they’re challenged like never before with unprecedented demands on their time, skills, and safety.

Our independent survey took place well before the advent of the global COVID-19 pandemic, but it came at a time that we had the opportunity to both celebrate nurses’ contributions and recognize them.

The research also examines how next-generation nurses differ from their experienced counterparts (those practicing 10 years or more) in attitudes, beliefs and priorities for the future. The findings serve as a wake-up call for industry as we navigate the rapidly transitioning nurse workforce.

Rising Healthcare Costs are Top Priority for Patients and Providers

Mending Healthcare in America 2020: Consumers + Costs | Wolters Kluwer Health Survey

The number of people across the world who think like healthcare consumers has been changing over time and many are making decisions based on costs and care because they are paying more than ever before. According to this Wolters Kluwer, Health survey, 73% of those surveyed in the US will consider healthcare a main factor when they vote in 2020.

In the midst of the national stage, hospital leaders, those on the front lines of care, and consumers are making hard decisions and assessing their priorities in light of healthcare policies and rising costs. With the potential impact to revenue, reputation and patient safety, no hospital or health system can afford inaction or to ignore increasingly savvy consumers trying to manage their own health.

When you have to be right
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